Feedback is highly appreciated and should be directed to the es-discuss mailing list.
Salesforce has two different desktop user interfaces: Lightning Experience and Salesforce Classic. You can learn about switching between interfaces, enabling Lightning Experience, and more in the Lightning Experience Basics module here on Trailhead.
A word of caution: River Trail is a prototype and the extension is not yet meant for use on the public web.Now’s a good time to stop and answer: Why is live chat important? Since the early 2000s (yeah, ancient history), web-based chat has become ingrained in our day-to-day interactions. But the benefits of live chat reach further than customer satisfaction.Back then, it was a tool for connecting us with our “buddy lists,” but it was only a matter of time before we’d expect the same TLC from everyone else. Providing proactive, personalized support while customers are shopping or looking through help articles can be the difference between a happy customer who keeps coming back, and one who… Agents can handle multiple chats at once, which drives down your support center’s costs. Are customers struggling to find your return policy? You don’t have to wait for cases to go through your entire support team to hear that something’s wrong.You can download a pre-built version compatible with Firefox 33 for Windows, Mac OS X and Linux.(An archive of all versions of the extension can be found here.) If you would like to build the extension yourself, we have written a README that explains the process.And the best part, as you know by now, is that you can configure your way to chat-happy customers alongside the Salesforce features you already use.And your agents don’t have to change anything about the way they work—Live Agent fits right in with the Salesforce Console. Now you’re ready to effortlessly elevate the chat experience for your customers and support staff without touching any code.The shell runs in any current version of Firefox, Chrome, and Safari.However, the code you write in the shell will be executed sequentially using a library implementation and you won't see any speedup.Not all device kinds on all platforms are supported; once you have the extension and Open CL installed, take a look at the extension's device selection settings to check whether your configuration is supported.Once you have the extension installed and working, take a look at our demos: There are also third-party demos, such as this fractal explorer demo by Chris Whealy, who wrote an experience report about its creation.