The biggest offender after medicine, of course, is banking. They enjoy the privilege of swindling you by both tiny-and-large increments on transaction payments and near-zero interest rates and mortgage contracts where no title record of collateral can be located, and that all works very nicely for them.But they’re too busy creaming off profits to talk to their customers.In both medicine and banking, even the few remaining human secretaries to whose answering machines calls are torturously routed will not return those phone calls. To some degree, this situation represents the sheer diminishing returns and unintended consequences of technology.“Your call is important to us.” (Not.) Now all of this raises a couple of questions. In a nation infatuated with technology, these entropic effects are always ignored.
Whether you call about a billing error or having just shredded your foot in a rototiller, the message at the other end will always be democratically the same: “Your call is important to us.” (Not.) I dwell on these matters because I spent an inordinate amount of time last week calling around to several hospitals and doctors offices to get some of my medical records for a lawsuit I am prosecuting against the manufacturer of a defective hip implant that gave me cobalt / chromium poisoning.
unny how, in the current national rapture of techno-narcissism, it is harder than ever to do something that for generations used to be as simple as pie: to get somebody on the telephone.
It’s especially funny in a time when phones have become a prosthetic extension of every human hand and pretty much the be-all and end-all of human culture. It’s not so funny that the places where it is most difficult to connect to a live human being are among the most critical activities, most particularly every branch of health care.
Note also that we have contrived to make it nearly impossible to obtain our own medical records.
Now I am, going to reveal to you why it is so difficult to get a live human being on the telephone at these important places: because the more of a racketeering matrix medicine becomes, the more it seeks to evade responsibility for the consequences.