Today, IT administrators frequently manage the voice mail or telephony networks and the email systems or data networks for their organizations as separate systems.
Voice mail and email are located in separate inboxes that are hosted on separate servers accessed through the desktop for email and through the telephone for voice mail.
They can: Unified Messaging requires that you integrate your Exchange Server deployment with the existing telephony system for your organization.
A successful deployment requires you to make a careful analysis of your existing telephony infrastructure and to perform the correct planning steps to deploy and manage voice mail in Unified Messaging.
Allocating time to plan and work through these issues will help prevent problems when you deploy Unified Messaging in your organization.
The following are some of the areas that you should consider and evaluate when planning for Unified Messaging in your organization: EAC management Exchange 2013 provides a single unified management console for your organization that includes all UM components and features.
Contents New features Unified Messaging features Planning and deploying UM Managing UM with the EAC and the Shell Unified Messaging documentation Unified Messaging (UM) was first introduced in Microsoft Exchange Server 2007 and was also available in Exchange 2010.
UM combines voice messaging and email messaging into one mailbox that can be accessed from many different devices.However, new features have been added and there have been architectural changes.Unified Messaging is now considered a component or sub feature of the voice-related features that are offered in Exchange 2013.Users can listen to their messages from their email Inbox or by using Outlook Voice Access from any telephone.You have control over how users place outgoing calls from UM, and the experience people have when they call in to your organization.Install as few Client Access and Mailbox servers and create as few Unified Messaging components like UM dial plans, auto attendants and UM mailbox policies as you need to support your business and organizational goals.Large enterprises with complex network and telephony environments, multiple business units, or other complexities will require more planning than smaller organizations with relatively straightforward Unified Messaging needs.The term is still widely used in Exchange Management Shell cmdlets and UM-related services, and all Unified Messaging components—including dial plans, auto attendants, UM mailbox policies, and UM IP gateways—along with the ability to manage those UM components, are located within the Unified Messaging node in the navigation pane of the Exchange Administration Center (EAC).The following topics are gateways to information about new or enhanced features found in Exchange 2013 Unified Messaging: When you deploy Unified Messaging, users can access voice mail, email, and calendar information that's located in their mailbox from an email client, for example, Outlook or Microsoft Outlook Web App, from a mobile phone with Microsoft Exchange Active Sync set up, such as a Windows Phone, or from a telephone.Additionally, users can use the following features: Currently, most users and IT departments manage their voice mail separately from their email.Voice mail and email exist as separate inboxes hosted on separate servers accessed through the desktop for email and through the telephone for voice mail.